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Become a problem solver, not just an employee

At Fides Group, we focus on building you as a critical

Why work with us

Training and Development

You get the opportunity to join global standard training sessions and development initiatives that aim to make you the best version of you

Meritocracy

Progress is earned and hard work, ingenuity and a thirst to question the status quo is celebrated. At Fides, no glass ceilings exist, embody the culture and values and soar to higher heights

Autonomy

Abruptly discontent with mediocracy, we believe that each person shines in a different way. It is for this reason that we share the vision and strategy and entrust the execution to you

One Family

We work closely together, carrying each other’s burdens & ensuring that everyone feels valued & a part of the family.

Vacancies

Facilities Manager

Plumber

Electrician

Intern

Client Experience Manager

Company Driver

Housekeeping Manager

IT Tech Officer

Performance Data Analyst

Client Satisfaction Data Analyst

Product Manager – Facility Management

Business Development Manager

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Contact Us

  • +233 (0) 54 0131 789
  • info@fidesgroupgh.com

Address

  • Airport Residential 18 Odoi Kwao Street
  • P.O. Box CT 8330 Airport Residential
  • Greater Accra

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Terms & Services

Vacancy

Facilities Manager

We are looking for an experienced Facilities Manager to oversee all building-related activities. You will be responsible for preserving the good condition of infrastructure and ensure that the facilities we manage are safe and well functioning.

The ideal candidate will be well-organized and able to optimize the use of space and equipment while reducing operating costs. Leadership abilities and phenomenal efficiency can set you apart among our candidate pool.

The goal is to ensure our business’s accommodation is problem-free and safe so that employees and residents can work and live under the best conditions.

We are looking for an experienced Facilities Manager to oversee all building-related activities. You will be responsible for preserving the good condition of infrastructure and ensure that the facilities we manage are safe and well-functioning.

The ideal candidate will be well-organized and able to optimize the use of space and equipment while reducing operating costs. Leadership abilities and phenomenal efficiency can set you apart among our candidate pool.

The goal is to ensure the facilities we manage are problem-free and safe so that employees and residents can work and live under the best conditions.

Responsibilities

  • Plan and coordinate all installations (Heat, electricity etc.) and refurbishments.
  • Manage the upkeep of equipment and supplies to meet health and safety standards.
  • Inspect buildings’ structures to determine the need for repairs or renovations.
  • Review utilities consumption and strive to minimize costs.
  • Supervise all staff facilities staff (custodians, technicians, groundskeepers etc.) and external contractors.
  • Control activities like parking space allocation, waste disposal, building security etc.
  • Handle safety plans and service contracts.
  • Keep financial and non-financial records.
  • Perform analysis and forecasting.

    Requirements
  • Proven experience as facilities manager or relevant position
  • Well-versed in technical/engineering operations and facilities management best practices.
  • Knowledge of basic accounting and finance principles.
  • Excellent verbal and written communication skills.
  • Excellent organizational and leadership skills.
  • Good analytical/critical thinking.
  • BSc/BA in facility management, engineering, business administration or relevant field.
  • Relevant professional qualification (e.g., F.M.P) will be an advantage.
Apply Now

Vacancy

Plumber

Plumber Qualifications / Skills:

  • Skilled in the use of hand and power tools used in the plumbing trade.
  • Knowledge of building codes, safety regulations, and safety practices.
  • Ability to read and follow blueprints and rough drawings.
  • Familiarity with PVC, CPVC, PEX, cast iron, PPR and copper.
  • Effective oral communication and interpersonal skills
  • Ability to complete projects unsupervised and unassisted.
  • Excellent problem-solving skills.
  • Proficiency in basic mathematics and conversion of measurements

Education and Experience Requirements:

  • High school diploma or certificate
  • Minimum 3 years’ experience as a plumber.
  • Valid driver’s license
  • Valid license to practice profession.
Apply Now

Vacancy

Electrician

We are looking for an experienced Electrician to undertake a variety of tasks relating to setting up and maintaining electrical infrastructure. Your job will involve installing electrical wiring in buildings and poles, troubleshooting malfunctions and blackouts, and repairing appliances.

Due to the high amount of risk pertaining to this job, electricians must be first and foremost responsible individuals with great attention to safety precautions. The ideal candidate must also be experienced in different kinds of electrical devices and systems.

The goal will be to produce and maintain well-functioning electrical connections to minimize the probability of accidents and maximize usability of electricity in all our facilities.

Requirements

  • Proven experience as an electrician
  • Experience in industrial and/or commercial electrical systems
  • Demonstrable ability to use electrical and hand tools (e.g., wire strippers, voltmeter etc.) and electrical drawings and blueprints.
  • Thorough knowledge of safety procedures and legal regulations and guidelines
  • Excellent critical thinking and problem-solving ability
  • Excellent physical condition and flexibility to work long shifts and overnight.
  • Diploma in relevant vocational training or successfully completed apprenticeship as an electrician.
  • Valid license to practice profession.

‍

Education and Experience Requirements:

  • High school diploma or country acknowledged certificate.
  • State electrical license
  • Minimum 3 years’ experience as an Electrician.
  • Valid driver’s license

Apply Now

Vacancy

Intern

Are you ready to launch your career and gain hands-on experience? Join Fides Group as an Intern and become part of a dynamic team that’s making a difference in [industry]! 🌟

🌟 What We Offer:

  • Real-World Learning: Work on live projects alongside seasoned professionals and gain practical insights.
  • Mentorship: Benefit from guidance and career advice from industry experts.
  • Diverse Projects: Get involved in impactful work that boosts your portfolio and resume.
  • Flexible Schedule: We understand your commitments and offer flexible hours to suit your needs.
  • Networking: Build connections with professionals in the industry and expand your network.

🚀 What We’re Looking For:

  • Passion for Learning: An eagerness to dive into new challenges and contribute meaningfully.
  • Creativity & Problem-Solving: Innovative thinking and the ability to tackle problems with confidence.
  • Team Collaboration: Strong communication and teamwork skills.
  • Educational Background: [Specify preferred background or technical skills, if any].

💡 Internship Details:

  • Location: [Remote/On-Site] in [Location]
  • Duration: [Indicate internship length, e.g., 3 months, 6 months]
  • Start Date: [Specify start date or application deadline]
  • Stipend/Compensation: [Include if applicable]
Apply Now

Vacancy

Client Experience Manager

We are seeking an experienced and results-driven Client Experience Manager to join our dynamic and forward-thinking team. This role is central to strengthening our client engagement strategy, enhancing overall customer satisfaction, and ensuring the consistent delivery of high-quality service across all client touchpoints.

As a Client Experience Manager, you will be responsible for overseeing the full client journey from onboarding to ongoing relationship management ensuring that every interaction reflects excellence and professionalism. You will play a key role in analyzing client feedback, identifying service improvement opportunities, and implementing strategic initiatives that drive satisfaction, loyalty, and long-term retention.

The ideal candidate is highly organized, proactive, and passionate about delivering exceptional customer experiences. You should possess strong leadership skills, with the ability to manage and develop a high-performing client experience team. Your role will involve coaching team members, conducting performance evaluations, and designing structured training programs that equip staff with the tools and knowledge needed to exceed client expectations.

In addition, you will collaborate closely with internal departments to ensure seamless service delivery, resolve client concerns efficiently, and support continuous improvement initiatives across all client-facing operations. Your analytical mindset will be essential in tracking performance metrics such as customer satisfaction scores (CSAT), Net Promoter Score (NPS), and other feedback mechanisms to inform data-driven decisions.

We are looking for a candidate with proven experience in client experience, customer success, or a related field, who brings a strong combination of communication, problem-solving, and stakeholder management skills. A background in training and team development, along with the ability to drive operational excellence, will be highly advantageous.

The goal of this role is to ensure that every client interaction contributes to a seamless, positive, and memorable experience, reinforcing our commitment to service excellence and positioning our organization as a leader in client satisfaction.

Apply Now

Vacancy

Company Driver

We are seeking a reliable and safety-conscious Company Driver to join our team and support our daily operations. This role is essential in ensuring the safe, efficient, and timely transportation of staff, clients, and company assets while maintaining the highest standards of professionalism on the road.

As a Company Driver, you will be responsible for operating assigned vehicles with care, ensuring they remain in excellent working condition at all times. You will play a key role in supporting business activities by facilitating smooth logistics, assisting with deliveries, and ensuring that all transportation needs are handled promptly and efficiently.

The ideal candidate is disciplined, well-organized, and knowledgeable about road safety regulations and local routes, particularly within Accra and its surrounding areas. You should demonstrate strong attention to detail, good communication skills, and a commitment to maintaining a clean, roadworthy vehicle.

In addition to driving responsibilities, you will be expected to carry out routine vehicle inspections, report any faults immediately, and maintain accurate records of trips, fuel usage, and maintenance schedules. A proactive attitude, flexibility, and the ability to adapt to varying schedules are essential for success in this role.

The goal of this position is to ensure safe and dependable transportation services that support the organization’s operations while upholding efficiency, safety, and professionalism at all time

Apply Now

Vacancy

Housekeeping Manager

We are seeking a proactive and detail-oriented Housekeeping Manager to lead and oversee housekeeping operations across our facilities. This role is essential in maintaining exceptional standards of cleanliness, hygiene, and overall presentation, ensuring that all environments under our management consistently meet the highest quality expectations.

As a Housekeeping Manager, you will be responsible for supervising daily housekeeping activities, coordinating staff, and implementing efficient cleaning procedures that align with industry best practices. You will play a key role in ensuring that all assigned sites are well-maintained, organized, and compliant with health and safety standards.

The ideal candidate is highly organized, with strong leadership and team management skills, and a keen eye for detail. You should be capable of training and developing housekeeping staff, monitoring performance, and fostering a culture of accountability and excellence within the team. Your ability to manage schedules, oversee inventory, and ensure proper use and maintenance of cleaning equipment will be critical to the success of this role.

In addition, you will be expected to conduct routine inspections, address client concerns promptly, and provide regular reports on housekeeping performance and operational efficiency. Strong communication and problem-solving skills are essential, as you will collaborate with both internal teams and clients to ensure service delivery meets expectations.

The goal of this role is to ensure that all facilities are maintained to the highest standards of cleanliness and hygiene, creating safe, comfortable, and welcoming environments for occupants and visitors alike.

Apply Now

Vacancy

IT Tech Officer

Fides Group is looking for a forward-thinking and results-driven IT Tech Officer to join our team in Accra. This role is ideal for a tech-savvy professional who is passionate about driving digital transformation and improving operational efficiency through innovative technology solutions.

As the IT Tech Officer, you will lead the implementation and optimization of the company’s ERP systems and digital platforms across all departments. You will play a critical role in streamlining workflows, automating processes, and ensuring seamless data integration to support smarter, data-driven decision-making. From configuring finance modules to developing dashboards and analytics, your work will directly enhance business performance and operational visibility.

In this role, you will collaborate closely with internal teams to digitize processes, manage system integrations, and ensure the accuracy and reliability of data across platforms. You will also champion the adoption of emerging technologies, including AI-driven tools and automation solutions, helping the organization stay ahead in an increasingly digital landscape. Additionally, you will support user training, documentation, and change management to ensure successful system adoption across the business.

The ideal candidate will have a strong background in IT systems, ERP platforms, and data analytics, with hands-on experience in tools such as Dynamics 365, Business Central, or Odoo. A solid understanding of data modelling, system integration, and visualization tools like Power BI or Tableau is essential. Experience with cloud platforms, automation tools, and AI technologies will be a strong advantage.

If you are a problem-solver with a passion for innovation and a desire to make a meaningful impact through technology, we encourage you to apply and be part of Fides Group’s digital transformation journey.

Apply Now

Vacancy

Performance Data Analyst

Fides Group is seeking a detail-oriented and analytical Performance Data Analyst to join our team and play a key role in driving data-informed people strategies. This position is ideal for a professional who is passionate about leveraging data to improve employee performance, enhance engagement, and support strategic decision-making within a dynamic organization.
As a Performance Data Analyst, you will be responsible for transforming workforce data into meaningful insights that support talent management, employee development, and overall organizational growth. You will work closely with the People Operations team to analyze key performance metrics, evaluate the effectiveness of training and engagement initiatives, and provide actionable recommendations that improve productivity and retention.
In this role, you will develop and maintain dashboards and reports that track key performance indicators such as employee engagement, performance trends, and retention rates. Your ability to interpret complex data and communicate clear insights will help guide leadership decisions, shape employee experience strategies, and strengthen the company’s performance management framework.
You will also support the design and analysis of employee feedback tools, surveys, and performance review systems, helping the organization better understand workforce needs and identify areas for improvement. By collaborating with cross-functional teams, you will contribute to building a data-driven culture that prioritizes continuous improvement and informed decision-making.
The ideal candidate will have experience in HR analytics, performance analysis, or a similar data-focused role, with strong proficiency in data tools such as Excel, Power BI, or Tableau. A solid understanding of employee performance metrics, engagement strategies, and HR systems is essential, along with excellent analytical, problem-solving, and communication skills.
If you are passionate about using data to influence people strategies and drive meaningful impact within an organization, this is an exciting opportunity to grow your career with Fides Group.

Apply Now

Vacancy

Client Satisfaction Data Analyst

Fides Group is seeking a highly analytical and customer-focused Client Satisfaction Data Analyst to join our team to drive exceptional client experiences through data-driven insights. This role is ideal for a professional who is passionate about understanding customer behavior, interpreting feedback, and translating data into actionable strategies that enhance satisfaction, loyalty, and overall service delivery.
As a Client Satisfaction Data Analyst, you will play a critical role in measuring and improving how clients experience our services. You will work closely with cross-functional teams, including Client Experience, Product, and Marketing, to gather, analyze, and interpret data from multiple sources such as surveys, customer interactions, and performance metrics. Your insights will help shape strategies that strengthen client relationships and improve service quality across the organization.
In this role, you will be responsible for developing and maintaining dashboards and reports that track key client satisfaction metrics, including Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES). You will identify trends, uncover key drivers of satisfaction and dissatisfaction, and provide actionable recommendations that support continuous improvement initiatives.
You will also play a key role in monitoring client retention and loyalty, helping the organization understand how service delivery influences long-term client relationships. By presenting clear, compelling, and actionable insights to stakeholders, you will support informed decision-making and ensure that client-focused strategies are aligned with business objectives.
The ideal candidate will have a strong background in data analysis, particularly within customer experience or client satisfaction roles. Proficiency in tools such as Excel, SQL, Power BI, or Tableau is essential, along with experience using customer feedback platforms. A deep understanding of client satisfaction metrics, combined with excellent analytical, communication, and collaboration skills, will be critical for success in this role.
If you are passionate about using data to enhance client experience and want to be part of a team committed to delivering excellence, this is an exciting opportunity to grow your career with Fides Group.

Apply Now

Vacancy

Business Development Manager

Fides Group is seeking an experienced and results-driven Business Development Manager to join our team and drive strategic growth across our operations. This role is ideal for a proactive and commercially minded professional who is passionate about identifying new opportunities, building strong client relationships, and delivering measurable business results.

As a Business Development Manager, you will play a key role in expanding the company’s market presence by identifying and securing new business opportunities. You will be responsible for developing and executing growth strategies that increase revenue, strengthen market positioning, and support the organization’s long-term objectives. Your ability to understand market dynamics, analyze trends, and anticipate client needs will be critical to success in this role.

In this position, you will build and maintain strong relationships with clients, partners, and key stakeholders, ensuring high levels of satisfaction and long-term engagement. You will also lead the preparation and delivery of compelling business proposals, presentations, and pitches, effectively communicating the company’s value proposition to prospective clients. Additionally, you will negotiate contracts and agreements that align with both client expectations and business goals.

You will work closely with internal teams to ensure seamless service delivery and a consistent client experience, while also monitoring performance and providing regular reports on business development activities and outcomes. Your contributions will help drive continuous improvement and ensure alignment with the company’s strategic direction.

The ideal candidate will have a strong background in business development, sales, or marketing, with a proven track record of achieving revenue targets and driving business growth. Excellent communication, negotiation, and relationship management skills are essential, along with strong analytical and strategic thinking abilities.

If you are a motivated professional with a passion for growth, innovation, and building lasting business relationships, this is an exciting opportunity to advance your career with Fides Group.

Apply Now

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